







Store shipping labels, customs docs, signatures, and PODs digitally and securely.
Access any file instantly with a searchable, organized document library.

Generate invoices instantly and collect payments via COD, prepaid, or subscription billing.Track all transactions from a centralized dashboard with complete accuracy.

Create pickup request forms, shipment detail forms, KYC verification, and issue-reporting forms.Capture accurate data and reduce manual errors with customizable digital forms.

Send delivery reminders, missed delivery alerts, and payment notifications automatically.Eliminate repetitive tasks and ensure consistent customer communication.

Manage customer, shipper, and vendor profiles in one centralized CRM.
Improve communication, dispatch efficiency, and service quality effortlessly.

Handle calls, shipment queries, delivery confirmations, and follow-ups anytime.
Provide human-like conversations in multiple languages without needing extra staff.

Collect delivery feedback and automatically respond to customer reviews.Boost online reputation, trust, and visibility across major platforms.

Get contracts, delivery confirmations, and agreements signed digitally.
Speed up processes and eliminate paperwork with secure electronic signatures.

Run targeted campaigns across social media, email, and WhatsApp automatically.Boost customer engagement, retarget past clients, and promote offers instantly.

Get custom mobile and web solutions designed for logistics operations.
Manage bookings, tracking, billing, and communication through branded apps.

Build a modern, fast, SEO-optimized logistics website that converts visitors into clients.Showcase services, allow booking, and integrate tracking tools seamlessly.

Access complete call history, recordings, and real-time analytics in one place.
Review transcripts, track performance, and improve customer communication effortlessly.
SFL Worldwide is a leading logistics and shipping company based in the USA, specializing in domestic and international freight forwarding, relocation, and courier solutions. With a growing customer base across continents, SFL has built its reputation on reliability, transparency, and service excellence.As the company expanded, managing operations, marketing, and customer communication efficiently became increasingly challenging — especially while maintaining their high service standards.
The Challenge
Manual customer handling and follow-ups.
Multiple disconnected systems slowing workflows.
Delayed communication with customers.
No unified platform for data and marketing.
SmartWebi Solution
Voice AI for instant customer calls & meeting scheduling
Marketing automation for seamless follow-ups
Unified dashboard to track everything in real time
Results
40% less manual work
3x faster communication
30% higher lead conversions
Smooth, centralized workflow
The Impact
With SmartWebi, SFL Worldwide has not just automated its operations — it has redefined how logistics companies can scale using AI.
Today, SFL’s team focuses more on strategic growth and customer relationships, while SmartWebi handles the backend automation and intelligence that powers their success.
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